ACTIVATION AND TRAINING

Are you going live on a new EHR, ERP or with new clinical devices? Excite offers a wide range of services to support your activation needs. From managing your on-site activation to providing virtual go-live solutions we have the resources needed to support your activation plan.

Prior to go-live, below are just some of the areas that should be fully planned out to secure a successful project.

• • • Communication and documentation processes for on-site and/or virtual go-lives
    • Create a master schedule and accommodate reductions in head count
    • Command Center preparation
    • Identify the process for emergency updates and ad hoc training needs
    • Train At-The-Elbow (ATE) support on hospital specific systems & workflows

On-site, virtual, or a hybrid of the two, we can help develop the ratio of ATE resources needed for your organization’s initiatives.  Although we have a standard process for the delivery of activation support, we flex our approach to accommodate our client’s needs.

Training can make or break a new system’s successful activation.  The need for trainers can dramatically vary based on how large your organization is, the products you’re deploying and the need to train end-users in a relatively short period of time.

Should the need arise at your facility, Excite has the experts and experience to assist on your virtual projects. We ensure that each of our consultants not only meets the performance requirements but the technology and communication requirements as well. We have the ability to quickly set up multiple ways to communicate with end-users. We also perform pre/post go-live “walk throughs” including personalization labs that can be scheduled to train on feature and functionality.