April 20, 2020


As telehealth continues to make significant strides during today’s pandemic, Excite Health Partners has the resources and experience to help healthcare organizations identify their telehealth needs. 

Our telehealth solution, SnapMD, was developed by an ER physician and endorsed by the American Academy of Pediatrics. SnapMD is a secure HIPAA compliant enterprise wide telehealth solution with a rich feature set, ready to be fully integrated with your health system’s EHR.

CMS has implemented new rules and guidelines which impact the use of telehealth for hospital systems to better respond to the COVID-19 pandemic. Below are the are three major acts approved by congress.

  • CMS-1744-IFC (Applicability date of March 1, 2020)
    • CMS 1135 Blanket Waiver for Providers (Effective Date March 1, 2020)
    • Blanket Waiver of Section 1877(g) of the Soc. Sec. Act.  (Effective Date March 1, 2020)

Although variance can occur state-by-state, these new telehealth rules and guidelines, set forth by CMS, provide flexibility within the overall health systems and specialty practices. This allows a broad range to provide services using remote communication and permits licensed practitioners to order home health services outside of the hospital.   

CMS has defined interactive telecommunication systems as equipment that can, at minimum, transmit both audio and visual displays to allow for a real time two-way interactive discussion. The HHS has waved penalties for HIPAA violations during this time to encourage telehealth communication. Platforms such as FaceTime and Skype are now accepted as appropriate applications.  

The recent CARES (Coronavirus Aid, Relief and Economic Security) Act, includes funding for the support of telehealth solutions, like Snap MD.  The Office of Inspector General (OIG) is also waiving any costs sharing obligations that federal health care program beneficiaries may owe for telehealth.  This also allows for hospitals to cover the cost of telehealth systems for affiliated physicians and to include remote patient monitoring.

Telehealth systems are now being permitted to communicate and treat both new and established patients while also allowing various types of practitioners to bill for services (social workers, psychologists, physical/occupational therapists, language pathologists, etc.) 

SnapMD’ s platform allows for up to 6 different individuals to join in a virtual meeting space. From patient and family members to supervising physicians, through SnapMD multiple participants can weigh in on the visit to help provide the best service from home.  

As healthcare systems continue to adapt during these unprecedented times, Excite Health Partners can help ease the burden of implementing the best telehealth solutions to meet your organization’s needs while driving revenue.


Todd Klein, CIO, VP of EHR Services & Digital Solutions