Archive for September, 2016

CDI Week 2016 – September 19th-23rd

Posted by Julia Foster on September 19, 2016 in Blog, News


CDI Week 2016 – September 19th-23rd

This year marks the 6th annual Clinical Documentation Improvement Week!  This week, which according to, “is a time to recognize CDI specialists for the critical role they perform within the healthcare industry,” will be held from September 19th-23rd, 2016.

This week is sponsored by ACDIS, the Association of Clinical Documentation Improvement Specialists. “It’s also a time for those working as CDI specialists to thank their partners in the documentation process, which include physicians, other clinicians, and HIM/coding professionals,” the organization says.  The theme for this year is CDI in Concert: Your Ticket to Collaboration.


7 Phone Interview Tips

Posted by Amanda Harner on September 12, 2016 in Blog, News


7 Tips and Tricks to Help You Stand Out on a Phone Interview

Your resume has made it through HR, now they are ready to set up an interview! Only, they don’t want to set up an in-person interview, but a phone interview. Here are 7 tips to make sure you ace any phone interview.


Treat it the Same as an In-Person Interview

It is tempting to lounge on the couch in your sweatpants during a phone interview, but don’t do it. Take time to wake up and get dressed before the interview, this will help get you in the right mindset. Sit down at a table or desk, as if you were meeting with someone. Even though they cannot see you, getting up, getting dressed and acting the part will make you feel and sound more confident during the interview.


Be 100% Focused

Be Present. Don’t have anything going on in the background that might distract you or the interviewer. Find a quiet place where you can be alone and focused, with no interruptions from friend, family, pets, etc. This might mean getting a babysitter for you children or a pet sitter for your pets. Just as you wouldn’t answer a phone call or text during a face-to-face interview, make sure you phone is off or on silent and there are no potential interruptions.


Cheat Sheets

A big advantage of the interviewer not being able to see you, is that you can have any and as many notes as you want.  Having clean, clear and organized notes in front of you can help you make sure you hit all of the talking points you want to and help out if you get stuck. Not being face-to-face also allows you to take more notes throughout the interview, these notes can help you ask detailed thought-out questions at the end. These detailed questions will let your interviewer know that you were paying attention. Note: Do not get so caught up in taking notes you forget to be present in the interview.



 Even though the interviewer cannot see you, smiling is reflected in your voice. Customer service representatives are taught to smile on the phone, even though customers can’t see them. Studies have shown that if you smile, your tone of voice will reflect it. Since, the interviewer will not be able to see your face, it is important to come across as friendly and interested. Speaking in a flat, unhappy tone will make it seem as if you are not interested or bored, so… smile!


Pause Before You Answer

When the interviewer asks you a question, take a second and pause before answering. This is a good practice, for both in-person and phone interviews, for two reasons. People are often nervous during interviews and are quick to answer before they even realize what they are saying. Taking a breath before will give you the opportunity to gather your thoughts for the best answer possible. Also, it makes sure that the interviewer is done asking the question, and you don’t accidently interrupt.


Do a Practice Run

 Even if you know you can nail an in-person interview, phone interviews are much different. It might be a good idea to record yourself, or do a practice run with a friend, so that you know exactly how you come across on the phone.


Send a Follow Up

Just as an in-person interview, it is helpful to send a follow-up email or note after the interview. Make sure to thank the interviewer for their time spent with you, and let them know that you are still interested in the position.


August 2016 Cyber Security Summary

Posted by Julia Foster on September 1, 2016 in Blog, News

Cyber Security Smmary (2)

Cyber Security Summary – August 2016

August was not a good month for healthcare cyber security! The month ended up having an extremely high amount of compromised healthcare records, with two different data breaches consisting of over 3,000,000 compromised records each.

August 2016 Healthcare Data Breach Summary:

cybersecurity table

Cyber Security Since The Beginning of 2016:

Since the beginning of the year there have been 638 total data breaches, 187 of which were in the healthcare field which has resulted in over 13,000,000 records stolen in the healthcare industry!


Healthcare Data Breaches Highlights from August 2016:


The Insurance Companies

A company based out of New York, which provides ID cards for insurance companies, was involved in a data breach where over 3 million records were compromised. The data contained the members’ names, mailing addresses and dates of birth. As of now, there is no evidence that suggests that the data is being used inappropriately, however Blue Cross and Blue Shield, who were among the companies that were affected, are offering two years of identity protection services to their customers at no charge.


The Health System

As we touched on in our last cyber security summary, a healthcare facility in Arizona was the victim of a huge data breach in the beginning of August. The breach included a variety of different information including names, social security numbers, addresses and dates of birth, previous medical services, and even credit card information from individuals who purchased items from the food and beverage outlets! This was one on the largest hospital breached to date.


Employee’s Info

An Anesthesiology group who is also based out of Arizona discovered a cyberattack consisting of almost 900,000 records that took place sometime between March and June.  A computer forensics team was hired to conduct an investigation on the incident however, no unauthorized use of the data has been reported so far. Names, addresses, dates of birth, Social Security numbers, and even employee tax and financial information were among the information that was stolen.


August 2016 Infographic

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