Help Desk Quality Control Analyst

Job ID: 726196
Job Location: Dallas,TX

Help Desk Quality Control Analyst

Dallas, TX

Since 2010, Excite Health Partners has been a growing leader in the Healthcare consulting and staffing industry. We are committed to the development of the HIT industry, which is why we ensure our employees are educated, prepared and confident. We understand our employees are the backbone of our company, so we work to find the best fit position for each of our unique professionals.

Qualifications

At Excite, we want you to succeed. We want to help you reach your goals and find a satisfying and challenging work environment. For the Help Desk Quality Control Analyst position, you should meet the following criteria:

  • Previous Desktop Support in Healthcare setting
  • Experience leading a team in a helpdesk environment
  • At least 2 years’ experience in a help desk, technical support, technical engineer role
  • Strong understanding of Microsoft office and business applications
  • Troubleshoot VPN and WIFI Connectivity issues
  • Microsoft Active Directory or Password reset experience
  • Experience with Trouble Ticketing systems such as ServiceNow, Footprints, Remedy, HEAT etc.
  • Strong verbal, organizational and written skills
  • Bachelor’s degree or related field experience

Joining the Team

Excite understands that employees are the cornerstone to our success. We are proud to offer the following benefits:

  • Competitive compensation
  • Health, Vision, Dental plan
  • Life and long-term disability
  • 401k plan with designated company match
  • Weekly pay